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How long do I have to return or exchange an item?

If you are not satisfied with the item you purchased you may return it for a full refund within 100 days of the original shipping date with no extra costs.

Any item purchased from Talisa Jewellery can be returned, including personalized items.

To get in touch with us concerning a return or cancellation, please email us at

How do I return an item for exchange or refund?

If you would like to return an item for a refund or exchange simply email us at Within 24 hours one of our customer service reps will follow up with you with details on how to receive your refund or exchange your order.

How long will my refund take?

Once we receive the returned product from you, your refund will be processed and it will be placed back in the account that you purchased the item from within 3-5 business days.

How can I return or exchange a gift?

To return or exchange a gift please email us at One of our customer service reps will follow up with you within 24 hours with instructions on how to proceed with the refund or exchange process.

Can I cancel my order?

Yes, you can easily cancel any order you make. If you would like to cancel your purchase, please contact us at with your order number and full name. Cancellations will be processed on the day we receive your cancellation request.

How long does shipping take?

As most of our jewellery items are personalized making your special and unique piece is something that is included in the shipping time frame.

From the day that your order is placed shipping to the United Kingdom takes 8-13 Business days and international orders take 3-4 weeks.

What are your shipping options?

We offer free shipping on all of our jewellery at no minimum cost at all.

Will I have to pay international taxes & duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped.

Each customer is responsible for any customs charges that may be applied to international shipments. Talisa Jewellery has no control over these charges and is not responsible for any actions taken by customs or delivery services.

How can I check the status of my order?

You can quickly and easily check the status of your order in your Talisa Account. Simply login to your account first. Click on the ‘My account’ link on the bottom bar of the homepage. Once you are logged in click on “My Orders” in the menu list on the left hand side of the page.

If you haven't created an account with us you can go into the link below to fill in your information and check the status of your order: Check Order Status

I log into my account, but I cannot see my Order

If you can not see your order in your account, it usually means that you created an account with us after you submitted your order as a guest. Please send us an email about this issue at and we will quickly link your order to your account and you will be able to view it there.

I placed an order with you but I made a mistake. How can I fix it?

To fix an order just send us an email with your order number and the customer name of the order to and we will take care of updating your order. Please note, making changes to an order might affect the delivery date.

I placed an order but I did not receive an order confirmation

If you did not receive an order confirmation email please send us an email at with your full name and one of our customer service reps will get back to you quickly with all of your order information.

I don’t know my ring size, how can I find it?

We have a short guide on our website to assist you in measuring your ring size: Find Your Ring Size. For best results, you should measure a ring that you own and compare its diameter with our sizer.

Can I add more birthstones than the maximum amount given?

The quantity of birthstones on each piece of jewellery is standard and is shown on each product page. Unfortunately, we can not add any additional birthstones if you reached the limit.

What is the order of the birthstones I picked on my jewellery item?

For all of our rings, bracelets and horizontal style necklaces the order of the birthstones is from left to right. For vertical style necklaces the order of the birthstones is from top to bottom.

How can I clean/care for my jewellery?

  • To keep your jewellery in the best condition that can last through we recommend keeping it in a dry place when not worn.
  • You can easily clean your jewellery in a number of ways. The first is to simply wipe off fingerprints or oil related stains with a soft lint free cloth.
  • Sterling silver jewellery can easily be cleaned with a silver polish. You can purchase a quality silver cream at most jewellery stores, drug stores and even supermarkets. Besides polish you can also clean silver jewellery with a little bit of lemon juice or even a little toothpaste on a toothbrush and simply wipe after with a little bit of warm water and a cloth.

How should I take care of the bracelet?

Leather Bracelets

  • Even though technically speaking, the leather is waterproof, we would suggest to take it off before swimming/taking a bath/showering because water can change the size and affect the overall state of the bracelet over time.
  • Regarding the nighttime, if it feels comfortable you may wear it to bed, nothing bad will happen.
  • However, according to our clients' reviews, it's more cozy to take it off before going to sleep.
  • Other than that, leather is a rather durable material and does not require any additional measures: don’t clean it with harsh chemicals, avoid extreme temperatures and everything will be fine.

Beaded Bracelets

  • To keep your bracelet in the best condition that can last through we recommend keeping it in a dry place when not worn. You can easily clean it by simply wipe off fingerprints or oil related stains with a soft lint free cloth.
  • Do not use any cleaning materials.
  • Perfume and any chemical substances may affect the beads, we recommend to put your bracelets only after you wear your perfume.
  • To keep your bracelet in the best condition we recommend removing it before showering or going swimming.

Is your Jewellery925 Sterling Silver?

Yes, all of our silver jewellery is sterling silver stamped with 925.

We buy our silver from United Precious Metal Refining, which makes all of its products in the USA.

Our silver jewellery is made with Alloy S 88 that is De-Ox and has high tarnish resistance.

Is sterling silver affected by water?

Clean water will not affect the color of your silver however the chemicals within water may affect the color. To keep your jewellery in the best condition we recommend removing your jewellery pieces before showering or going swimming. Different soaps and shampoos may contain chemicals that can affect the color of the silver.

Also, things like chlorine in swimming pools and salt in the sea can also affect the color of your jewellery. However, if your silver jewellery does begin to change color, it is simple enough to clean with a silver polish. It can do wonders!

What is the quality of your Gold Plating?

For all of our gold plated jewellery we use high quality 1.5 micron gold plating. However the durability of an item will highly depend on the care the wearer takes of his or her jewelry. In addition, everyone has different acidic PH levels in the body. The level of acidity in your skin along with moisture can also affect the quality over time of the gold plating of the jewellery. This is why pieces such as rings and bracelets which have more skin contact may wear more over time then earrings or necklaces. Removing plated jewellery before doing physical activity or taking a shower will also help to keep the plating of the jewellery in the best condition. In addition, we recommend storing your plated jewellery in a sealed plastic bag when not worn to help keep it in good condition.

I Received a ‘Payment Didn’t Go Through’ Message, What Should I Do?

If you receive a message that your payment didn’t go through, please check your billing and personal information to confirm that the credit card number you entered is correct. If you still have trouble after confirming all of your information please email us at and our customer service reps will be happy to assist you.

Do you use secure payment methods?

Yes, our payments are very secure, we work only with payment providers that meet the highest industry standards and guidelines. You do not need to worry when placing an order with us. In addition we do not store your credit card information and we have no prohibited data storage.

How can I get a deeper discount?

We run sales frequently. Join our mailing list to know about upcoming occasions when you can shop with a deeper discount. Registered customers enjoy a special extra 5% discount on all orders.

Do you offer discounts for returning customers?

All registered customers enjoy an extra 5% discount on any and all purchases made on our website. The extra discount is applied automatically when you shop while logged into your account. If you do not have an account yet, you can create it yourself or place an order with us and we will create it for you automatically.

I can’t access my account, what to do?

If you lost access to your account, please email us at If you have an account with us, we can change the email address associated with the account / reset the password for you.

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