If you are not satisfied with the item you purchased you may return it for a full refund within 100 days of
the original shipping date with no extra costs.
Any item purchased from Talisa jewellery can be returned, including personalized items.
To get in touch with us concerning a return or cancellation, please email us at firstname.lastname@example.org.
How do I return an item for exchange or refund?
If you would like to return an item for a refund or exchange simply email us at email@example.com. Within 24 hours one of our customer service
reps will follow up with you with details on how to receive your refund or exchange your order.
How long will my refund take?
Once we receive the returned product from you, your refund will be processed and it will be placed back in
the account that you purchased the item from within 3-5 business days.
How can I return or exchange a gift?
To return or exchange a gift please email us at firstname.lastname@example.org.
One of our customer service reps will follow up with you within 24 hours with instructions on how to proceed
with the refund or exchange process.
Can I cancel my order?
Yes, you can easily cancel any order you make. If you would like to cancel your purchase, please contact us
at email@example.com with your order number and full name.
Cancellations will be processed on the day we receive your cancellation request.
SHIPPING AND DELIVERY
How long does shipping take?
As most of our jewellery items are personalized making your special and unique piece is something that is
included in the shipping time frame.
From the day that your order is placed shipping to Australia and Canada takes 2-3 weeks and
international orders take 3-4 weeks.
What are your shipping options?
We offer free shipping on all of our jewellery at no minimum cost at all.
Will I have to pay international taxes & duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.
The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise.
However, this is just a general guideline and may vary depending on the country to which the order was
Each customer is responsible for any customs charges that may be applied to international shipments. Talisa
jewellery has no control over these charges and is not responsible for any actions taken by customs or
ORDER STATUS AND DETAILS
How can I check the status of my order?
You can quickly and easily check the status of your order in your Talisa Account. Simply login to your
account first. Click on the ‘My account’ link on the bottom bar of the homepage. Once you are logged in
click on “My Orders” in the menu list on the left hand side of the page.
If you haven't created an account with us you can go into the link below to fill in your information and
check the status of your order: Check Order Status
I log into my account, but I cannot see my Order
If you can not see your order in your account, it usually means that you created an account with us after you
submitted your order as a guest. Please send us an email about this issue at firstname.lastname@example.org and we will
quickly link your order to your account and you will be able to view it there.
I placed an order with you but I made a mistake. How can I fix it?
To fix an order just send us an email with your order number and the customer name of the order to
email@example.com and we will take care of updating your order. Please note, making changes to an order
might affect the delivery date.
I placed an order but I did not receive an order confirmation
If you did not receive an order confirmation email please send us an email at firstname.lastname@example.org with your
full name and one of our customer service reps will get back to you quickly with all of your order
PRODUCTS AND GENERAL INFORMATION
I don’t know my ring size, how can I find it?
We have a short guide on our website to assist you in measuring your ring size: Find Your Ring Size. For best results, you
should measure a ring that you own and compare its diameter with our sizer.
Can I add more birthstones than the maximum amount given?
The quantity of birthstones on each piece of jewellery is standard and is shown on each product page.
Unfortunately, we can not add any additional birthstones if you reached the limit.
What is the order of the birthstones I picked on my jewellery item?
For all of our rings, bracelets and horizontal style necklaces the order of the birthstones is from left to
right. For vertical style necklaces the order of the birthstones is from top to bottom.
How can I clean/care for my jewellery?
To keep your jewellery in the best condition that can last through we recommend keeping it in a dry place
when not worn.
You can easily clean your jewellery in a number of ways. The first is to simply wipe off fingerprints or
oil related stains with a soft lint free cloth.
Sterling silver jewellery can easily be cleaned with a silver polish. You can purchase a quality silver
cream at most jewellery stores, drug stores and even supermarkets. Besides polish you can also clean
silver jewellery with a little bit of lemon juice or even a little toothpaste on a toothbrush and simply
wipe after with a little bit of warm water and a cloth.
How should I take care of the bracelet?
Even though technically speaking, the leather is waterproof, we would suggest to take it off before
swimming/taking a bath/showering because water can change the size and affect the overall state of the
bracelet over time.
Regarding the nighttime, if it feels comfortable you may wear it to bed, nothing bad will happen.
However, according to our clients' reviews, it's more cozy to take it off before going to sleep.
Other than that, leather is a rather durable material and does not require any additional measures:
don’t clean it with harsh chemicals, avoid extreme temperatures and everything will be fine.
To keep your bracelet in the best condition that can last through we recommend keeping it in a dry place
when not worn. You can easily clean it by simply wipe off fingerprints or oil related stains with a soft
lint free cloth.
Do not use any cleaning materials.
Perfume and any chemical substances may affect the beads, we recommend to put your bracelets only after
you wear your perfume.
To keep your bracelet in the best condition we recommend removing it before showering or going
Is your jewellery 925 Sterling Silver?
Yes, all of our silver jewellery is sterling silver stamped with 925.
Our silver jewellery is made with Alloy S 88 that is De-Ox and has high tarnish resistance.
Is sterling silver affected by water?
Clean water will not affect the color of your silver however the chemicals within water may affect the color.
To keep your jewellery in the best condition we recommend removing your jewellery pieces before showering or
going swimming. Different soaps and shampoos may contain chemicals that can affect the color of the
Also, things like chlorine in swimming pools and salt in the sea can also affect the color of your jewellery.
However, if your silver jewellery does begin to change color, it is simple enough to clean with a silver
polish. It can do wonders!
What is the quality of your Gold Plating?
For all of our gold plated jewellery we use high quality 1.5 micron gold plating. However the durability of an
item will highly depend on the care the wearer takes of his or her jewellery. In addition, everyone has
different acidic PH levels in the body. The level of acidity in your skin along with moisture can also
affect the quality over time of the gold plating of the jewellery. This is why pieces such as rings and
bracelets which have more skin contact may wear more over time then earrings or necklaces. Removing plated
jewellery before doing physical activity or taking a shower will also help to keep the plating of the jewellery
in the best condition. In addition, we recommend storing your plated jewellery in a sealed plastic bag when
not worn to help keep it in good condition.
I Received a ‘Payment Didn’t Go Through’ Message, What Should I Do?
If you receive a message that your payment didn’t go through, please check your billing and personal
information to confirm that the credit card number you entered is correct. If you still have trouble after
confirming all of your information please email us at email@example.com and our customer service reps will be happy
to assist you.
Do you use secure payment methods?
Yes, our payments are very secure, we work only with payment providers that meet the highest industry
standards and guidelines. You do not need to worry when placing an order with us. In addition we do not
store your credit card information and we have no prohibited data storage.
What is Talisa Club?
Talisa Club is our loyalty program that allows you to earn and redeem reward points (Gems) when shopping with
Talisa. You can read more about it at the link: Talisa Club.
How do I join Talisa Club?
All registered customers are members of the Club. If you have an account with us, you are already in! If you
do not have an account yet, you can create it yourself or place an
order with us and we will create it for you automatically.
How do you calculate Gems?
You earn 5 Gems for each dollar you spend at Talisa. Gems are calculated based on the final price you pay for
an item, after any discounts have been applied. You do not earn any Gems from taxes or shipping
Can I collect Gems on past purchases?
All orders placed by registered users after the launch of Talisa Club are eligible for Gems. The launch date
of Talisa Club is January 31, 2022. Any orders that were placed before the launch date are not eligible for
Will I get my Gems back on a return?
Yes, if you return your purchase for a refund you will get back all the Gems that you redeemed for it. In
case of a partial return, you will get back the amount of Gems redeemed for the specific item you have
Do Gems expire?
Yes, they do. The Gems earned from each purchase remain valid for 365 days from the purchase date.
Can I share my Gems with someone else?
No, all Gems earned by you are for you only. They are linked to your account and the email address associated
I can’t access my account, what to do?
If you lost access to your account, please email us at firstname.lastname@example.org. If you have an account with us, we can change
the email address associated with the account / reset the password for you.